1 reviews | Active since Jan 2017

17 Jan 2017, 18:46

Useless service

<p>I have had telkom WiFi for a while and I have endless problems. I have full signal than it keeps cutting out amd reconnecting it does this eveey few weeks. I have spoken to Tellom and they are always escalating it but never gets fixed. Nobody has contacted me or come to see me the only thing they are interested is when the debit order goes off every month!!!</p>

0
Replies (7)
Telkom
Telkom's reply18 Jan 2017, 16:27
Official

Hello ann-marie-van-vollenstee

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

's update19 Jan 2017, 13:45
Reviewer Update

Good day

Yesterday I phoned and was promised I will be contacted and then a reply on hello peter and still nobody has contacted me!!!!! So I am tired of wmpty promises.

Telkom
Telkom's reply23 Jan 2017, 08:54
Official

Good Day

Hope the message finds you well. This is in follow up to your intermittent network complaint .Please send us the details of the affected service , contact number and fault reference if previously provided.

You are welcome to correspond with us on Twitter (@helloTelkom ) alternatively Facebook ( https://www.facebook.com/TelkomZA/)

Looking forward to your correspondence .

Regards

Telkom Social Media Team

Best regards,

's update23 Jan 2017, 21:26
Reviewer Update

Good day

I received one phone call regarding my problem on friday. Today nothing. I want to know who is going to refund me for my money paid from August and when is thos going to be fixed tomorrow of no one calls I will take this router drop ot off at the nearest Telkom and cancel my debit order. The number is ***

's update25 Jan 2017, 15:22
Reviewer Update

Good day

I have received nothing from Telkom till now. So please be advised on friday I will be dropping of my router and my debit order will ne stopped.

Thank you so much for nothing.

's update28 Jan 2017, 06:15
Reviewer Update

Good day Telkom.

I have received not one phone call rhis week. Today I am going to Telkom in Benoni and I will be dropping off my wifi router. You can keep it I am not paying for something that doesn't work....

's update19 Sept 2017, 12:50
Reviewer Update
Good day Telkom This matter has still not been resolved as I canceled my contract but Telkom still sees it fit to debit money of my account. I agreed to pay the cancelation fee but I was invoiced each month for the 100gb that doesn't work. I have to phone every week but still no one can help me and I am still being debited each month. This is pathetic!!!!!!!!!!!!!!