Useless Service
I have made 2 payments in my account the last 2 months and send proof of payment. I paid more than my monthly amount and i am getting statements saying i am in arrears!!!
Is there anyone in your accounts department that knows what the hell is going on with clients accounts???
You guys are absoluty *********** doing your job and provide very bad service.
I have logged a dispute with Telkom and still NO one has phoned me.
My ref is ********** 1
Do your job and sort out my account!!!!
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
18 Dec 2017, 09:09Good Day
Thank you for making contact with us,
We have logged your request for assistance, Your social media reference number: AI***
Please accept our apologies for the inconvenience caused,
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Telkom's reply18 Dec 2017, 09:09
Official
Good Day
Thank you for making contact with us,
We have logged your request for assistance, Your social media reference number: AI***
Please accept our apologies for the inconvenience caused,
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Telkom's replyOfficial
04 Jan 2018, 08:42Hi bionica-fourie,
We apologize for the incovinience caused.
Please be advised your invoice was generated before we received your payment. Kindly note we received your payment of R1,000.00 and R599.00 on the 2017/12/11. You have a credit of R204.06 in your Telkom account.
We have emailed you the updated invoice to: ***.
Regards
Caroline
Telkom Social Media Team.
Best regards,
Telkom's reply04 Jan 2018, 08:42
Official
Hi bionica-fourie,
We apologize for the incovinience caused.
Please be advised your invoice was generated before we received your payment. Kindly note we received your payment of R1,000.00 and R599.00 on the 2017/12/11. You have a credit of R204.06 in your Telkom account.
We have emailed you the updated invoice to: ***.
Regards
Caroline
Telkom Social Media Team.
Best regards,