Useless service

I have serious problems with Telkom, I want to switch ISP (internet service provider). Initially when I phoned telkom to understand the procedure they told me that I need to send a cancellation form to an cancelation email adress. I did exactly as requested and also attached the required documentation. This email was sent on 27 July 2017.

Two weeks later when I did not recieve any confirmation I phoned the call centre just to make sure they recieved the documents the lady said they dont have direct contact with cancelation department but I need not worry they will process my request within the 22day period.

on 07 September 2017 after no response from Telkom I went to the Secunda telkom branch to find out what the problem was and the lady at the branch said she cant tell me what the problem with the first submitted documents was and she will resubmit the order and it will be processed within 2 days.

on Friday 08 September my ADSL was cancelled but I still did not recieve any SMS from telkom that my line was now in the holding pool.

On Monday 11 September I called the isp that I want to take over my line and they could not take it over beacuse the order was not finished.

from monday I phoned telkom atleast 3 times per day and every person I get to either says the order is complete (which its not beacuse isp cant take over) or they say I must wait a few hours (which I did) or I must re-submit the documents and wait another 22 days (which I cannot beacuse I run a buiseness from home and need internet for the buiseness to function properly)

I an seriously frustrated with telkom and need some advise to resolve this issue.