Useless service

<p>Telkom at The Glen Shopping Centre has the most useless customer service, I went in the end of last month (July) to apply for a contract which I was declined to due to not having enough of a credit rating, the lady I dealt with was very helpful and said she will send my docs through to their credit office to review my documents. She then phoned me about a week later saying that they will approve my contract application if I pay 50% of the phone's value upfront, I then told her I could not afford to pay that ammount at that time and if she could keep the phone for me till the end of the month, she agreed and kept the phone. I paid and sent proof of payment to her as promised when the end of the month came, the problem I am having now is I want to keep my same number and I have some things I would like to know with regards to the contract and when I will be able to fetch the phone as I have a life and I cannot go to a telkom store during the week, I have been phoning their phone line every single day for the whole of last week multiple times a day and there is no answer, sometimes the answering machine even says the mail box is too full that I can't even leave a message. If there is one thing I can advise them on is to ANSWER THEIR DAMN PHONE!! I would have sorted all this out in a few minutes if someone would just answer the phone and let me know what is happening as the lady I am dealing with is now taking days to answer my emails and I am still waiting for a response. Extremely annoyed </p>