1 reviews | Active since Sept 2014

25 May 2016, 08:00

Useless Service!!

<p>I don't even know where to start! I am so disgusted and frustrated I want to scream!!! Our internet has been off since Monday the 16th. I didn't phone immediately, as we got word that someone drove into the Telkom box near our area- we thought that they are busy fixing it, so it won't take long. Wednesday the 18th I phoned Telkom to which I received a fault number and was advised to give 48 hours chance for the technician to come out. On Friday afternoon at 17:30, it was still off - so I phoned them AGAIN - to which I got word that a cable is on order, it will be fixed on Sa****ay the 21st. Sa****ay at 16:30 it was still not on. I phoned AGAIN - a lady advised that the technician hasn't given them feedback yet, I must wait until Monday. Frustrated I called to speak to someone else, and he advised that an underground cable is at fault, and that needs to be fixed - maybe Monday. Monday at 19;00 I phoned AGAIN - to which I was told a technician was supposed to contact me to come to our site to check out if there is a problem. Up until today, the 25th of May, I haven't received ONE call from Telkom - I must call each and every time!! Needless to say, after this we won't be using Telkom anymore and I won't recommend any of my friends and family to use their useless service. I've got a foul taste in my mouth after all of this. Useless isn't the word to describe it.</p>

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Replies (1)
Telkom
Telkom's reply26 May 2016, 12:54
Official

Hello Denna08

As per our email correspondence, the fault is currently in hand with a technician.


Regards
Noleen
Telkom Social Media Team