Useless service

<p>I have taken a month to month data contract,taken almost 2 years ago.</p> <p>Went to the telkom store on the 8th april 2016 with my I'd filled out a consumer request for contract and service cancellation,the lady sent my information and I received a case number ***0.</p> <p>On the 25th April 2016 went back to the store because I did not receive any form of communication that I requested that my line will be cancelled,the guy told me it takes 21 days.</p> <p> </p> <p>On the 1st May i received my bill that's due on the 31st May 2016 so I was confused.</p> <p>On the 4th May 2016 i phoned 081 180 to find out what's happening the lady tells me that she can see my case on the system but no one actioned it and she send it to cancellation to action it so I made it clear to contact me on my cell or my work number.</p> <p> </p> <p>On the 9th May 2016 I phoned again the lady tells me that someone tried to call me on my cell so I asked her which date and at what time did they try to call,then she tells sorry she means work then I asked her who they spoke to and what time she could not answer that.</p> <p>Then she tells me she will send an e-mail again to contact me.</p> <p>To me it was lies that someone tried calling me.</p> <p>On the 9th May no one tried calling.</p> <p> </p> <p>Phoned again on the 10th May 2016 spoke to Gloria motloung she was very rude so I asked to speak to the her superior,she called the superior name is Tony Venter she promised to phone me from the cancellation dept at 2pm.she did not call.</p> <p>So I phoned back when I did ask to speak to Tony Venter the agent asking me from which branch because no Tony Venter in Durban,all i know I am dialling 1 number did not know goes to different branches.</p> <p>So I got transferred to the jhb branch spoke to Marcus makgato he sent an e-mail to Gloria to contact me because he does know which Tony Venter I spoke to.</p> <p>And still no one contacted me.</p> <p> </p> <p>On the 11th May 2016 phoned again spoke to Marcus makgato he said he escalated it also to the cancellation manager and he will phone.</p> <p> </p> <p>Guess what up till today no one contacted me.</p> <p>Not prepared to be billed again </p> <p>So many people must wait to contact you but no one does</p> <p>Requested contract to be cancelled on 8th April 2016 and not 4th May 2016</p> <p>My case number was given on 8th April ***0</p> <p> </p> <p>Very unhappy with the service,need to make an easier way to cancel contracts and been billed unnecessary</p>