USELESS service

I have 4 accounts through Telkom. 3 of them being business accounts. On Saturday I contacted the call center to report the fact that there is no internet at all. Keep in mind that i run an Internet Cafe. They told me due to it being a business line it would be resolved within 24 to 72 hours. On Tuesday 26 January I get an sms saying its with the technician. I have received nothing after that from them. We have been phoning every day to find out whats happening. On Saturday we get told its our router. So I go out and buy a new router. Guess what still no internet. I have now decided that i will give the case over to a legal team who will then take it up with Telkom direct due to the loss of business on my side. And don't forget that i am still being charged for a service that I am not receiving.<br> <br> I am hoping to have this issue resolved now that I have had to post on this site.