Useless service

My line has not been working for over 10 months now, since March 2014. Every time I would lock a complaint with Telkom, they would send out a technician, and the lines would work for a week or so and go dead again. The last technician that came through, said that it was a cable problem and that he will lock the problem when he gets to the office. Its been months and we still waiting. After endless calls to their call center, we were told that they cannot lodge a complain as the account was in areas. Was advised to pay R 3 072.35, and on the 20/02/205, R 3 100.00 was paid to Telkom. When I called their call center on the 25/02/2015 to find out what the way forward was, I was told that the line has been cancelled, and this was done on the 05/08/2014. And that I must send a query to [Email Removed] And a week later i'm yet to receive a respond from Telkom.