Useless service

My wife purchased a LTE device that did not work, i reported the matter within the 1st day of receiving the device. Three technicians were dispatched and they all confirmed the device will not work. I spoke to Lungile Mkhwa**** who sent me a cancellation form and also advised that I will be refunded my premiums and the account will be cancelled. I was also advised I will not be charged any cancellation costs. I have tried on numerous occasions and no one at the call centre can assist. I was transferred 6 times then put through to the customer survey without anyone assisting me. <br> <br> I am highly annoyed that Telkom can debit my account month after month but they cannot action a simple thing like a cancellation. Especially when the device does not work.