Useless service

I recently upgraded my contract to the iPhone 11. I received the new phone on 10 December, and was able to set it up a week later. The phone worked for a day. From day 2 the phone was unable to make or receive calls and could not access the internet. So basically became useless to me.

I went to the telkom store in George at The Garden Route mall. They did a sim swap and the phone still did not work. They also tried my sim in another phone and it worked perfectly. They agreed that the phone is faulty.

The shop assistant said that the only option was to send the phone back to the istore for diagnostic testing but this means i will be without a phone for 21 days and i rely on my phone for work. I have been giving a faulty phone and believe this phone must be replaced with a new phone that works. I am paying for a phone which does not work and despite calls to Telkom customer care, no one can help me.

If this cannot be sorted out today, i will stop the debit order and cancel the contract.

Please can someone urgently contact me to sort this out.