NR
Noleen R
1 reviews | Active since May 2012
20 Apr 2017, 16:23
Useless Response
<p>I put an order in from Telkom for a ADSL line 2 weeks prior to moving beginning March as I do online work from home and wanted to ensure my line is installed.</p> <p>Finally Telkom came back with a response waiting for stock. Installation date is set for 31 March.</p> <p>Telkom feedback<br />31/3 – technician found a fault and left<br />4/4 - Siphiwe – customer , will call back with feedback. No call back<br />5/4 – Pole and wiring put up.<br />12/4 – Raeesa – customer care. Escalated to manager will call back.</p> <p>Its now the 20th and still no response from Telkom.</p>
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Replies (2)
Telkom's replyOfficial
20 Apr 2017, 19:25
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.
Please send us a private reply with the affected number and ID number of account holder.
Your ref for this query is AI***.
Regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply20 Apr 2017, 19:25
Official
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.
Please send us a private reply with the affected number and ID number of account holder.
Your ref for this query is AI***.
Regards
Yazied
Telkom Social Media Team
Best regards,
NR
Noleen R's updateReviewer Update
21 Apr 2017, 08:09Good day,
After sending the message. I received a SMS that installation will be on the 28th. I will see what the outcome is.
Ref # is *** with I'd # ***
Thank you
NR
Noleen R's update21 Apr 2017, 08:09
Reviewer Update
Good day,
After sending the message. I received a SMS that installation will be on the 28th. I will see what the outcome is.
Ref # is *** with I'd # ***
Thank you