Useless repair centre and Telkom consultants - implement internal controls!

<p>Frustrated! Disgusted! On contract and to due Telkom Mobile has been great... until my phone needed to go in for repairs. The store assistants were useless and unhelpful - no real knowledge and gave me the run around! Finally sent in for repairs A WEEK after giving it in and then nothing. No simple communication. All lies about a consultant phoning after SMS's - still nothing and it's been 4 **** weeks! COMMUNICATION!!!!!!! And then try phoning Telkom Cavendish - no one is smart enough to answer so all calls get diverted. Then when you call to query progress on YOUR OWN PHONE, no help. Only to receive a ridiculous quote and no invoice! Had to beg for an invoice and based on the invoice the phone is now worse off in comparison to when I took it in! What ****!!! It's bull****! And then phone Telkom Mobile Cavendish again to lodge a complaint and to get help to liaise with someone in head office or at the repair centre and the stupid retail assistant puts the phone down in my ear! I have followed ALL procedures - rejected the quote, paid the release fee a week ago and STILL NO **** PHONE! And its not fixed so I will still need to fix it. No manager liaises with you. Same generic responses. No emails. NO texts. Nothing but bull****, lies and for something I pay for! What happened to customer service, compensating the customer, putting customer needs first and the customer being right! BULL****! One small problem and it proves how *********** Telkom is! What's the use of paying for a service provider when there is no service! I want to be compensated. Want an update on where my phone is and want my phone back. Pathetic service! And I will name names! Put proper training in place! Have management involved. Good grief, stop paying for dumb staff that don't work! And an Apple Technician advised that Telkom will mostly likely ***** up my phone and that the quote should be 50% less based on the actual damage so you tell me! how can we trust you idiots! How! Ridiculous! Will never ever want to stick with your **** service after I get my phone back. Useless idiots making money off decent people. GET THIS **** SORTED ALREADY!!!!! Check the WIP for TRL019133// TRJ017027. I want what is rightfully mine - no excuses. Someone can pick up the phone and call! </p>