Useless Really!

I placed an order for the 10mb uncapped ADSL. Last night my contract with my old ISP ended and now I have no internet. I called to find out what is happening and get told that the order was never captured and I had to redo the application. Now I have to 7-14 days to reconnect! What the hell! My number is in the holding pool ready for connection. Any other ISP can get my connected in 24 hours! I have everything ready, just need my connection details. Just because some useless *********** idiot didn't do their work I have to suffer!! Can someone get this sorted ASAP!!! Order nr ********** 74A