1 reviews | Active since Mar 2010
Useless processes and confused And unwilling employees
<p>28 December 2016 I app**** for an Adsl package through the Telkom website. A week later I telephonically followed up which took the operator 25 minutes to answer the call, the operator was unsure of any processes and got a sales agent to contact me the following day. The sales agent started the whole application again telephonically where I was required to complete all the application information again. Wednesday I received an SMS notifying me of progress of the application with the wrong address for installation. I emailed a notification with the correct physical address to the email addresses provided and received read notifications but no response. A sales lady called to see if I was still interested in signing up a adsl contract..... ***? I told her I was awaiting installation and requested her to check if my address details had been updated, she said that they were not updated and proceeded to update them, she then transferred me to the relevant department that was to provide me with an installation update, I waited for 30 minutes for someone to answer, nobody answered! 26 January 2017 I again called to get an update, only to wait 25 minutes for the operator to answer and reconnect me to another department which took another 20 minutes to answer. The consultant informed me that the address details were again not updated and proceeded to update them, she was unable to give me an update as their database was not being updated by back office, she noted that the application was only started on the 16 Jan 2017.... ***... really?! She said I should just wait for an SMS to know what they were doing! How useless is Telkom really! I wish I had never wasted my time with them! Managers and supervisors need to be fired, including the CEO who is not putting controls in place to ensure this **** doesn't happen! Shareholders should demand much better performance in revenue generation... Telkom is useless, the employees are what makes the company the ****hole it is! </p>
Your response has no merit, you have not looked into anything and have not provided any response!
You say you will provide feedback, but you don't say when.... maybe when you feel like it in 5 years time?
Telkom and its staff are useless!
Your response has no merit, you have not looked into anything and have not provided any response!
You say you will provide feedback, but you don't say when.... maybe when you feel like it in 5 years time?
Telkom and its staff are useless!
Below is an email sent to Rafeeqah who had corresponded and promised me that the installation would be completed today.
"Hello Rafeeqah
I am most bitterly disappointed……
Your technician cannot perform the installation!
There is no telephone line close enough to run a line into my residence….. this should have been foreseeable by TELKOM!
I have made a special arrangement to have my wife be at home to receive the delivery. There has been absolutely NO PLANNING around any of your activities!
How long will it take to rectify the situation, it has taken two months to get an installation team to site which is already an excessive amount of time.
TELKOM’s efficiency levels at managing a simple process are at best absolutely substandard.
If this cannot be resolved in a period acceptable to myself, I would prefer to cancel the contract due to non-performance and non-delivery by TELKOM.
TELKOM really is a shameful company."
I have never been so disappointed by receiving a delivery from any company in my entire life!
Below is an email sent to Rafeeqah who had corresponded and promised me that the installation would be completed today.
"Hello Rafeeqah
I am most bitterly disappointed……
Your technician cannot perform the installation!
There is no telephone line close enough to run a line into my residence….. this should have been foreseeable by TELKOM!
I have made a special arrangement to have my wife be at home to receive the delivery. There has been absolutely NO PLANNING around any of your activities!
How long will it take to rectify the situation, it has taken two months to get an installation team to site which is already an excessive amount of time.
TELKOM’s efficiency levels at managing a simple process are at best absolutely substandard.
If this cannot be resolved in a period acceptable to myself, I would prefer to cancel the contract due to non-performance and non-delivery by TELKOM.
TELKOM really is a shameful company."
I have never been so disappointed by receiving a delivery from any company in my entire life!