Payment was made on ********** 450, and yesterday morning, at 09:00, we went and made payment of R600.00 at the Post-office, as we were told that if you make a payment at the Post-Office, it reflects almost immediately. We then also made a Payment at Pick and pay last night, thinking we did not make a full payment. Today, still our Internet is disconnected. I am not sure what kind of Service provider Telkom is, as all other suppliers that makes use of the Retail payments system, money reflects within seconds.......
I am highly disgusted, as if i knew it would cause a problem when paying at Post Office, i would have rather drove down to my nearest Telkom store to have this paid. When i called in yesterday, i was told, now it would take up to 72 hours to re-connect....this is ridiculous, heavy ridiculous. I have paid, now i need to be re-connected, and i know there will be a service fees....which Telkom now needs to reverse.
Good day john-m-booysen,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Good day john-m-booysen,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
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