Useless process

I tried to reset my Telkom Mobile password through the website. The website sends an email to reset your password by clicking a link. I click the link which opens a page to reset but asks for an activation code. The activation code is not in the email but in the link. When the link opens it doesn't put the activation code into the activation code field. For the average Joe, they would not know how to fix this and it would stop there.<br> <br> Instead, I managed to get to step 4 of 4 where the website has apparently sent a one time pin to the number from which I registered. I'm still waiting for it. I retried over 20 times. I am still waiting for all 20 of them.<br> <br> This process is utterly useless.<br> <br> Clearly Telkom doesn't want their customers to actually be able to use their website.