Useless prehistoric service - 6 months a still waiting for a repair!

I no longer have a Telkom account, yet a wooden "telephone pole" lurks on the pavement of my property. When a car smashed into the pole and broke it in August 2018, I began the laborious task of reporting this broken pole (now hanging by its wires from a tree) in the hope that Telkom might appreciate my efforts and send someone to fix it. Multiple reports and emails and 6 months later, the status quo remains. It my one and only actual communication with a staff member in Fourways (telephonically), toward the end of last year, I was told "its too far - phone again". If I knew the contact details of the CEO, I'd happily contact him but, alas, these are not available to the run-of-the-mill citizen.