USELESS POOR Service regarding line cancellation, and fixing email addresses

Can't cancel a landline in-store, or by phoning in. This is ludicrous. I submitted the online form to cancel our landline and internet service, WITH CLEAR INSTRUCTIONS to retain our email addresses.

Sure as nuts, the IDIOTS at TELKOM BROKE my email address, and did not communicate to me. Took 3 days to get my email address to work. Now my wife's email address broken by Telkom "Support" staff. Online chat function not answered Monday and yesterday (14 & 15 Aug 2018). Support staff only available from 08:00 onwards. Pathetic!! Many people start working from 07:00 onwards. USELESS!!! Only reason Telkom still alive is GOVERNMENT protection. My Fibre support question was answered after hours by my ISP support staff!!! And their service is cheaper that TELKOM!!!