Useless pathetic Telkom charging for a service that was explicitly declined

In June, I contacted Telkom so that they may install a telephone and internet line in my flat. I had a contract with them for a few years, and have been paying for a line without using the connection.

Anyway, after the line was installed, we made use of another ISP for the data, and continued to pay telkom for the line. Today, all of a sudden the line is off. After spending hours on the phone to the pathetic call centre, it turns out the agent that organized for the line to be installed also added a 10mbps data bundle, something that i clearly stated i did not want. I am at this moment fighting with an agent for this to be cancelled as it was never requested. At 5 o'clock, i will be walking into a telkom store, and may God help those agents if this issue is not sorted by then.