ES
Ezmari S

1 reviews | Active since Sept 2014

15 Jul 2018, 14:26

Useless or deliberately ************?

So some of you guys know about my ongoing ADSL woes by now, right? MONTHS and MONTHS of intermittent service... if ANY AT ALL!!! (I still do not know whether it was a Telkom issue or an Axxess issue but I just do not have the energy to fight any longer)... well, I eventually decided to take the plunge to get an LTE router from Telkom, at a considerable cost increase.

Router arrived Thursday. Sim card EVEEEENTUALLY activated 24 hours ago. Please keep in mind that I am paying for an uncapped connection. A 24 hour uncapped connection, not a business hour uncapped connection. So how it is supposed to work: basically the first 150GB comes in at 10 Mbps. Next 50 GB at 4 Mbps and for rest of the month whatever I use at 2 Mbps. And I am SO happy with this arrangement.

HOWEVER!

My connection was disconnected a few hours ago, because apparently in **less than 24 hours** I used more than 150GB of data. Yes. That is not a typo. Me. On my ownsome. All alone. NO downloading. Browsing, streaming radio, maybe a youtube clip or two... I managed to somehow use more than 150GB in under 24 hours (sheeeeit I am good!!!).

And yes. Cut off. Not throttled down to the contracted 4Mbps, but cut off.

So after 2 hours of *****ing on the phone, they agreed there "might" be a technical issue, which will take them up to 72 hours to sort out. After which time, if I choose to cancel, they will charge me the R3000 - or whatever for the router - because it will be outside the 7 days cancellation period.

WHAT THE ACTUAL F**K??? Consumer protection council - HERE I COME!

In case you have not noticed, I am slightly peeved off.

0
Replies (2)
Telkom
Telkom's reply20 Jul 2018, 13:25
Official

Hi ezmari

Thank you for contacting us and we humbly apologize for delay response.


The response serves as confirmation that your query has been received and we will contact you.


Your reference number is: AI***

Regards
Luleka
Telkom Social Media

ES
Ezmari S's update20 Jul 2018, 14:39
Reviewer Update
Just an update - I reported this situation telephonically on Sunday 15 July - I have YET to hear from anybody on the Telkom team. Today is 20 July.