Useless/no service

We have been without telephone and internet lines for almost 2 weeks now. We've sms'd, phoned the helpline (holding for upwards of 30 mins each time), gone into their branch in Clearwater and even stopped a telkom guy in the street to report and get some help. So we have actively and officially reported this problem at least 10 times! Last week Wednesday 2 Sept we were told that a technician was supposedly going come the following day. It's Saturday 5 Sept.. Nothing. Both myself and my husband work from home and the past 2 weeks have been very costly for us thanks to Telkom's inability to sort their issues. I'm at my wits end!