Useless-NO SERVICE

***<br> Todate since OCTOBER 2015 I have been paying for a Service that I don't get. Binca at Networks confirmed and noted on the cases that there is no service as per my complaint.<br> It has been escalated to Retentions/Cancellation to action but since last Tuesday 17th the case has not been attended to by the assigned person, \NEYO\". no feedback or correspondence.<br> I cannot follow up with any one at cancellations because they don't have a telephone line(so ridiculous for a telecoms company).<br> <br> I Demand that this is actioned, i.e. by lastest the 26th February 2016 Close of business.<br> It is on record, The case(***) and your voice recordings that your agents confimed that the error is on Telkoms side and also that the contract must be cancelled without cost to me. This legally binding. I also want a refund for what I have paid since I logged the call in October to date and that is beside the inconvenience and time wasted.<br> <br> FIX this mess PLEASE, I am Begging you!!!"