USELESS NETWORK PROVIDER

I would like to express my extreme frustration with Telkom ADSL service. I am an up to date customer of Telkom but since the morning of Friday, 22/01/2021, my internet has been down and when I called Telkom customer care dept, I was told that it was network failure in my area of which it was a lie/untrue because I've checked with my neighbor who also has Telkom ADSL & his internet is working normal. These consultants that I spoke to re**** on the information of *********** consultant whom I've initially spoke to. The chap was lazy to investigate the fault and just told me that it was network failure and kept that incorrect information in the system. I was initially given this Reference No. 137ATK220121 and on Saturday when I made follow ups was given this "escalation" Reference No. 91523 but still to date there seems to be nothing that has been escalated.

At Telkom, please URGENTLY attend to this mess for I have missed my meetings on Friday because of your incompetence and I can't afford to miss today's meetings.

Otherwise I foresee myself cancelling your contract and joining RAIN/MTN for I cannot be with such an UNRELIABLE and *********** service provider like you Telkom.