USELESS NETWORK !!!
So i installed wifi in my home just under a month ago, and last week, it was struck by lightning, so i contacted telkom to come and sort it out. They advised that i would have to go into store to replace the router and that this has to come out of my own pocket as telkom does not cover it yet they cover accidental damage. I AM SO FRUSTRATED AS HOW THE HELL AM I SUPPOSED TO HAVE CONTROL OVER THE LIGHTNING?????????? AND HOW DO THEY EXPECT ME TO PAY FOR ANOTHER ROUTER AND I HAVE NOT EVEN BEEN WITH THEM FOR A MONTH !!!!
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Telkom's replyOfficial
01 Jan 2018, 11:02Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply01 Jan 2018, 11:02
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
04 Jan 2018, 06:59Good Morning ,
Telkom SA does not cover Lightning damage / breakage , as with any other electronic device , it will fall under household insurance. The warranty is only for software issues or if there is a technical fault on the router.Please contact your insurance and they should be able to assist.
Thank you
Yazied
Telkom Social Media
Best regards,
Telkom's reply04 Jan 2018, 06:59
Official
Good Morning ,
Telkom SA does not cover Lightning damage / breakage , as with any other electronic device , it will fall under household insurance. The warranty is only for software issues or if there is a technical fault on the router.Please contact your insurance and they should be able to assist.
Thank you
Yazied
Telkom Social Media
Best regards,