Useless network

Telkom decided to lock my line, I went the kiosk in Newtown and I was told my line was not fully registered. I was told to submit my ID copy and proof of residency which I did and was also given a form to fill in and was told it will take 48 hours but because it was a Saturday it should be ok by Thursday . Firstly I've been using this sim card over 3 months and I don't understand how a sim can work if it was not fully rica registered...Its over 3 weeks since my line has been suspended and on the 19 July I went back to the kiosk in Newtown I was told it was delayed because of the looting that was happening and will be fixed by Friday the 23 July. Today is the 02 August and I still cant use my sim card and I have airtime on that sim. Telkom does not take its subscribers serious. Can I be refunded airtime that is on the sim so that I can throw away that useless Telkom sim.