Useless, More Useless, Most Useless, Telkom

I ordered an upgrade from LTE to Fiber. The consultant said he is cancelling the LTE and adding the Fiber. Later the month my fiber gets installed and all seems good. Then the bill comes along... I get charged for both the LTE and the Fiber. I go to my nearest Telkom Direct to find out what is going on. The Telkom direct consultant checks the system and finds no cancellation was entered on the system. So the direct consultant says she can do an immediate cancel. But for the extra charge we have to log a dispute. Now here is the kicker... we cannot log a dispute because the original cancellation was not logged on the system. So basically because of a terrible Telkom employee who could not simply do their job it is impossible to log a dispute as there is "No proof" that a cancellation was ever logged. Even the Telkom direct consultant agreed about how **** your service is. They even told us that "This is Telkom" as a response.... Like O we know we are **** and can't help a customer and we don't really care. I am so amazed about how ridiculous the service is at Telkom that I can't even understand how a company of this **** caliber is still in business... so **** that even your own employees acknowledge your ****ness. Like WOW!