Useless money sucking Telkom

Service no: *** Logged a service request on 11 Nov 2019 to do internal move from upstairs to downstairs room for my mom of 82. We moved her room downstairs end of Nov 2019 as the line would have been moved by then. Now more than 2 months later after several excuses, I will not pay the last months bill as my mom had no use of that line due to Telkom's absolute lack of service. Telkom can cancel that line and write off that last R237.00 bill for a service that was not provided as promised every time I followed up over the last 2 months. I will bill them for my time wasted, holding on and speaking to their illiterate consultants.