JW
Johan W

1 reviews | Active since May 2015

23 May 2016, 14:09

Useless Limited @ 128kbps "Unlimited" LTE

<p>Dear Telkom,</p> <p>I finaly got to migrate from the 50GB LTE to a Unlimited package after back and forth from online telkom to a telkom shop 4 times.</p> <p>I originaly wanted to migrate to the SmartBroadband LTE Unlimited. The one that does not throttle Youtube, real time online gaming and gaming downloads.</p> <p>I discovered that I was on the SmartInternet Unlimited and now I am stuck on a 128kbps line that is useless for youtube, or online gaming. Online gaming requires a speed of 2.5mbps or faster in todays live.</p> <p> </p> <p>What really makes me upset is the difference is the Better SmartBroadband LTE Unlimited is cheaper at R599 and I'm on the SmartInternet Unlimited at R899......</p> <p> </p> <p>Please Put me on the Correct Unlimited LTE... That is all I want, and Yes I do fall in the coverage for the R599 packadge....</p> <p> </p> <p>Johan, ... again</p>

0
Replies (1)
Telkom
Telkom's reply25 May 2016, 11:17
Official

Hello Johan_vw

This response serves as confirmation that your query has been received.
Your reference number : SM236672
A consultant from our mobile team will be in contact to assist with the query.

Regards
Noleen
Telkom Social Media Team.