Useless is better than telkom

From last year already I have been trying to migrate my number to prepaid but seems it is too big of a challenge for telkom. Now after calls and calls I have been making I am being told the store didnt do the right cancellation and the request was sent to the wrong department. Already I know from this site I will be promised feedback with a ref # and that is all, nothing will happen after that, as I have been experiencing over a month or so.