Useless Insurance

You sent 3 minutes ago Whatever any of you do, do not EVER go with Telkom or their insurance company Finrite. I have handed my phone in for repairs BEFORE the lockdown started. They insisted that I need to pay a R1400 access and then it will take 5-7 working days to repair my phone. Why the access so high? Because they changed underwriters and therefore you go on another waiting period and if you claim within these months they will penalize you. Please note I have had the insurance for 2 YEARS!!!!!! I have then been notified that the phone will be replaced. I was told this 30 July 2020 and low and behold I am still waiting. Why you ask.... Because Telkom needs to send them a confirmation letter that I am still paying my premium. Simple request right? WRONG. I have contacted Telkom call center more than 4 times holding on for close to an hour each time and I get told "they will send the letter to finrite withing 48 hours" and then the whole cycle starts again. Finrite says they cannot phone telkom directly and confirm I need to do it and Telkom is too useless to send a simple letter. What a freaking joke! Added to this my whole business runs from my phone so guess where my income has gone during this time. Telkom and Finrite insurance sucks and I will never give a good review even after having three different packages with them.