Useless information and service

I contacted Telkom on the 21st Oct to request for a residential line transfer. I have since contacted the call centre 8 times to follow up. Every time i call I am told that the turn around time is 21 business days as no one knows what is going on. On one of the calls one of the ladies were able to provide me with the comments that were updated on the system. The comments stated that the building of the complex is not completed which is incorrect. Our complex has been complete for months already. On another call I was advised by the consultant that they will escalate the matter. I contacted the next day again and was advised that no escalation was ever done. I contacted the call centre AGAIN today and i was advised that there is another problem and the technician needs to contact me to advise me on the issue. Someone needs to take responsibility for this and sort this mess out. I expect my line to be installed and set up by latest Friday as Thursday will be 21 working days. 21 business days is more than enough time to set everything up if Telkom is actually willing to do their job.