USELESS,*********** ZERO CUSTOMER SERVICES

<p> I have a business acccount with this bunch of *********** fools. On the 16/2/2016 after calling them to cancel my account, I sent them notification in writing as requested. No response received, account not cancelled and continued to be billed for services I did not want. On the 28/4/2016, called them again to complain that my instructions were not carried out and that I was still being billed. Sent an email with the original request and sat on the phone to ensure that the person I spoke to received the email. When confired that she had, she confirmed that she would cancel the account and escalate the matter. </p> <p>it is the 17/5/2016, to date I have not heard from Telkom. but now have received notification from their debt collection lawyers about unpaid account, that was meant to be cancelled 3 months ago!!!</p> <p> </p> <p>The incompetence and complete lack of customer support and in fact just completely ignoring customer instructions boggles my mind.</p> <p> </p> <p>GET YOUR ACT TOGETHER</p>