USELESS *********** TELKOM

<p>29/12/2016 - REPORTED FAULT - NO INTERNET CONNECTION MEANING FAULT ON ADSL ACCORDING TO MWEB.</p> <p>AFTER NUMEROUS CALLS FAULT FIXED AT 13:00 ON 07/01/2017. ONE DAY LATER ON 08/01/2017 AT 10:30 MY TELEPHONE LINE WENT DEAD AND HAS BEEN DEAD EVER SINCE! REPORTED THE FAULT ***. ON 09/01/2017 AT 08:00 I RECEIVED AN SMS CLAIMING THAT THE FAULT HAS BEEN RESTORED. IT WAS NOT!!! AT 08:55 REPORTED THE FAULT AGAIN ***.</p> <p>ON 10/01/2017 AT 08:30 I ASKED MICHELLE TO ESCALATE THE PROBLEM AS I SAW IT AS A RECURRING PROBLEM FROM 29/12/2016. SHE CLAIMED THAT SHE COULD NOT ESCALATE THE FAULT.</p> <p>AT 09:00 I SPOKE WITH WONGA WHO ESCALATED THE FAULT ***. HE TRIED TO SPEAK TO HIS SUPERVISOR -STEPHEN NCHAUPE- WHO DID NOT WANT TO SPEK TO ME, BUT PROMISED THAT HE WILL CALL ME BACK WITHIN THE HOUR. HE NEVER CALLED!</p> <p>AT 10:50 I SPOKE WITH ABONGILE WHO CALLED -MONDE- THE TECHNICIAN ASSIGNED AND INFORMED MONDE TO PRIORITISE THE FAULT AS IT IS A REPEAT FAULT.</p> <p>AT 13:50 SPOKE WITH BRANDON WHO PROMISED THAT HE WILL GET HIS SUPERVISOR -LUNGILE DUBE- TO CALL ME. THIS NEVER HAPPENED!</p> <p>AT 14:20 SPOKE WITH PAM WHO INFORMED ME THAT 2 TECHNICIANS HAVE NOW BEEN ASSIGNED AND SHE WILL GET THEM TO CONTACT ME. SURPRISE...THIS NEVER HAPPENED!</p> <p>AT 14:50 SPOKE WITH MALVENICK WHO SAID THAT -ANDREW- WAS ASSIGNED AS THE TECHNICIAN AT 12:09 AND THAT SHE WILL E-MAIL HIM TO CONTACT ME AS THEY ARE NOT ALLOWED TO CALL THE TECHNICIANS. HE NEVER CONTACTED ME!</p> <p>ON 11/01/2017 AT 09:50 SPOKE WITH NOSIPHO WHO SAID SHE WILL E-MAIL -ANDRE/ANDREW- WHO IS THE TECHNICIAN ASSIGNED AS WELL AS HIS MANAGER. SHE REFUSED TO PROVIDE ANY FURTHER NAMES AND OR EXPLANATIONS ON WHAT IS ACTUALLY BEING DONE TO FIX THE FAULT.</p> <p>WHERE THE HELL DO I GO FOR ASSISTANCE. I NEED THE TELEPHONE AND THE INTERNET AT HOME AS I DO A LOT OF MY WORK AFTER HOURS FROM HOME.</p>