Useless *********** service and breach of consumer protection act.

Charged for 40 MBPS line since April 2020 but actual line never upgraded. Dispute raised by my rejected because ***********.TELKOM consultant logged the dispute as being a speed issue NOT A line package speed issue. Relogged case , rejected again.HAD TO LOG ISSUE WITH TECHNICAL DEPT, ACCOUNTS DEPT AND SALES DEPT as each operates autonomously, may as well be independent companies !!!!! PATHETIC USELESS ORGANISATION WHO DESERVES TO GO OUT OF BUSINESS. IN ADDITION,LAST WEEK NO INTERNET (RED LIGHT ON MODEM) 4 DAYS IN SUCCESSION. STILL NO REASON WHY, LAST CONSULTANT TOLD ME FAULTY MODEM AND I MUST BUY A NEW ONE BUT I'VE HAD INTERNET SINCE THAT CALL ????? WAS ASKED TO EMAIL ALL FAULT REFERENCE NUMBERS - NO FEEDBACK . NO RESOLUTION TO DISPUTES = NO PAYMENT OF INVOICE FROM ME. TIME TO GET LAWYERS INVOLVED!!!! RAIN SEEMS TO BE THE GO TO SERVICE PROVIDER. BRING ON DECENT SERVICE PROVIDERS PUT THIS USELESS HELKOM OUT OF BUSINESS!!!!