1 reviews | Active since Jul 2011
Useless In New Applications
<p>App**** online earlier this week for the May deal of the month a consultant called me and processed my order, I called today to enquire the status of my order and I am told my order was processed today and cancelled, I ask the consultant to follow up on the order as I want the product, I was put through to the accounts department. Advertise all the promotions but get competant staff to manage the business that comes in, finally managed to speak to a competant consultant Sheldon he says there is a system error cancelling the order. I sincerely hope I will receive my order or some communication about my order.</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Good day Faheem,
As per our telephonic conversation, please be advised that your query has been sent to our Sales Team.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Good day Faheem,
As per our telephonic conversation, please be advised that your query has been sent to our Sales Team.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Called in on the 23-05-2017 spoke to Lindelwa Mathonsi she said she cannot pick up my application, done another application for R199.00 5Gb + 5Gb Night surfer & Huawei Router, Reference number she provided was REF:MAT ********** 3001 I call on 24-05-2017 spoke once again my luck to Sheldon he told me the reference number I provided is for an order for Gabriel Davids and my ID number has an application for 20 GB @ R449.00 Per Month, I instructed him to cancel the 20 GB deal as this is not what I app**** for, Telkom don't waste my time if you cannot assist with new business. You business ethic is pathetic and the staff in call centres don't know what they are doing. I have cancelled this order so ensure I am not billed for this & the product is not delivered to me.
Called in on the 23-05-2017 spoke to Lindelwa Mathonsi she said she cannot pick up my application, done another application for R199.00 5Gb + 5Gb Night surfer & Huawei Router, Reference number she provided was REF:MAT ********** 3001 I call on 24-05-2017 spoke once again my luck to Sheldon he told me the reference number I provided is for an order for Gabriel Davids and my ID number has an application for 20 GB @ R449.00 Per Month, I instructed him to cancel the 20 GB deal as this is not what I app**** for, Telkom don't waste my time if you cannot assist with new business. You business ethic is pathetic and the staff in call centres don't know what they are doing. I have cancelled this order so ensure I am not billed for this & the product is not delivered to me.