Useless head office/customer care, good technician

First thing, this is a complaint AND compliment.<br> <br> Complaint first. last week wednesday our internet went down, and we were unhelped for a whole seven days, after days of phoning Telkom and getting useless excuses as to why our internet stopped working, all from that our account hasn't been paid up to our store apparently \abusing the internet and our account was suspended".<br> <br> This carried on for days"