1 reviews | Active since Feb 2013
Useless from the Start, Pathetic until the End!
<p>I tried organizing an ADSL / telephone line in an apartment. Went to one of their shop outlets to sort it all out. I asked for a time that was convenient for me, not just any time that suited them. i was told that they could organize it on Saturdays if I wanted to. I requested that it be organized for the earliest Saturday possible. A few days later, got a call for the line installation to be arranged for a Tuesday. I reiterated that I wanted for the Saturday. I was told they don't do Saturdays. I then went back to the same shop outlet to query the sudden conflicting answers. They called and handed me over to the call center. The call center I should wait for the day (now being Tuesday) and speak to the Technician and I could arrange for it to be done on a Saturday. So I waited for the day (Tuesday, being today) and now I am told the technicians don't do Weekends.</p> <p> </p> <p>How ****ing useless are Telkom!!! They have no concept of the term "customer service". They should be fined for every time they blatantly LIE to the customers. And I wish there was another organization that could do the same services. I'd pick them, even if they charged three times the amount.</p> <p> </p> <p>I hope Telkom burns down soon. Along with all their employees!!!</p>
Hello Noleen,
Unfortunately, my response is not going to be positive because I know what this response actually is.
To the people reading this review (if anyone does), the response from Telkom is simply this:
To publicly respond to a complaint and make it seem like Telkom will actually handle the complaint. To make it seem even more convincing to the public, they will give a reference number. Basically, they are trying to save face.
Yet behind closed doors... nothing will happen, it will simply be ignored and forgotten and no one will actually do anything about it. If you try follow up with Telkom using the reference number they give you... GUESS WHAT... it won't help because there won’t be such a reference number on Telkom's records.
I will end my response with the way I started this review by using the title, "Useless from the Start, Pathetic until the End!"
Hello Noleen,
Unfortunately, my response is not going to be positive because I know what this response actually is.
To the people reading this review (if anyone does), the response from Telkom is simply this:
To publicly respond to a complaint and make it seem like Telkom will actually handle the complaint. To make it seem even more convincing to the public, they will give a reference number. Basically, they are trying to save face.
Yet behind closed doors... nothing will happen, it will simply be ignored and forgotten and no one will actually do anything about it. If you try follow up with Telkom using the reference number they give you... GUESS WHAT... it won't help because there won’t be such a reference number on Telkom's records.
I will end my response with the way I started this review by using the title, "Useless from the Start, Pathetic until the End!"