USELESS FROM START TI FINISH

I wish I could rate it in the minus.

I ordered a router in September, and the sales agent was eager to help and made the process painless.

The package arrived in time and everything worked out just fine.

I put the SIM in the router and awaited provisioning and activation.

And from here on outwards is where hell knocked in my door and decided to sit down for a while.

I realized after 4 days that my router was still not connecting. I phone Telkom at 8 in the morning and only got off the phone at 4 in the afternoon due to pure frustration. I was told a different story by every consultant I had spoken to. They had transferred me to almost every department possible and were all really useless in answering valid questions as well as being reassuring. I eventually started asking the consultants for written confirmation of what they had said to me in our calls. I have almost 7 consultants emails. Which upon me replying or asking for feedback have gone dead. Not a single consultant has bothered to answer my emails. Eventually I was told that they'd send a technician, by now it was October. The technician came in and reported that the SIM card was ineffective and that I am to got to Telkom to replace it....

I must take time out of my day, drive in my car, and fix an issue that is not mine. There was no mention of actually rectifying the fact that they had given me a defective SIM? Just a nonchalant "go to a Telkom and fetch a new one".

I ended up calling in after the technician had left and requested that an investigation be done on my line before cancelation. I was told that it is mandatory that I pay a cancelation fee, I kicked back and blatantly said I WILL NOT BE PAYING CANCELATION ON A SERVICE THAT DOES NOT WORK. The consultant advised that he has no record of a technician coming to my house. I asked for another investigation to be launched. I received no feedback from that consultant either.

Today I phoned in and decided that I'd sort this matter out once and for all. I received no help and eventually ( I have no better words to describe it) lost my absolute ****. I got transferred through to the reconciliation department (at this point in sure they are just making up names for all their departments.) I was finally set in the right track, but all she really did was send an email and refuse to give me written confirmation of our call. I now apparently need to phone the sales department to do the cancelation and explain to them once again what had happened.

I am tired. I have retold the faulty SIM story over 50 times and I know every security question they could possibly need to ask.

I will update wether or not the cancelation email had reached the sales department or not and wether or not I ended up being billed for this useless service or had to pay a cancelation fee.

Heaven be on their sides if I do end up being billed or debited cancelation fees.