Useless Finrite

I took my Telkom contract device for a screen repairs to Telkom outlet in Irene mall under Finrite Insurance. It was booked in for repairs and I was contacted to pay an excess fee of R750 so that the device can be repaired, I did exactly that. My phone was brought back after two weeks but upon pressing the button that is used to minimize the volume of the phone, the button didn’t bounce back instead it stuck inside the phone, and the phone was switching itself off when the battery life was at 30%. I decided to rebook it in but was told that it will be treated as a second claim and I need to pay a further excess amount of R1200, I didn’t have any choice but to succumb to their demand. I was and still the one who is doing the follow up in regard to the progress of my phone since it was there for about three weeks now and counting. I really do not know when my phone will come back. The consultant (Thembani Sathekge) is handling my claim and doesn’t even bother to provide me with the update of my phone.