1 reviews | Active since Nov 2012
Useless finance department
<p>My account was susspended yesterday due to "non payment"- Telkom runs debit orders whenever and for whatever they feel they should charge in any given month- with "added fees" to cover up their own blunders and I for one am sick of it- how can you take a debit order for double the monthly fee (actually more even) on the 13th of April- 4 business days later I am told, no, it takes up to 14 days for payment to reflect- on your own debit order? please man- isnt there a law agasint double/triple debiting clients as and when you feel appropriate- then adding interest onto bogus balances as the account was not reconned timeously? Telkom your finance dept. is an abosulte joke- request a statement- receive invoices- atroucious- we'll see what the law has to say about this.</p>
Is this how clients are assisted? "Social media team"?
In response to these queries:
1. Explain who authorsied a 3rd party to collect my funds?> where is this mandate?
2. Explain where I was notified that you could take any amount of funds on any given date?
3. Explain why according to your portal this balance is only due in May
4. Explain who authorsided additional amounts to be added to my bill without consent?- i.e bounced debit order fees
This is what was received more than a day later:
In regards to the below questions asked , please note that we have terms and conditions that can be accessed our website which is www.telkom.co.za.
At this stage the payment is not reflecting on our systems ,unfortunately we have to wait for the payment to reflect in for the account to be activated.
Nomazulu Mpofu
Chat, Email & SMS Team Manager
Is this how clients are assisted? "Social media team"?
In response to these queries:
1. Explain who authorsied a 3rd party to collect my funds?> where is this mandate?
2. Explain where I was notified that you could take any amount of funds on any given date?
3. Explain why according to your portal this balance is only due in May
4. Explain who authorsided additional amounts to be added to my bill without consent?- i.e bounced debit order fees
This is what was received more than a day later:
In regards to the below questions asked , please note that we have terms and conditions that can be accessed our website which is www.telkom.co.za.
At this stage the payment is not reflecting on our systems ,unfortunately we have to wait for the payment to reflect in for the account to be activated.
Nomazulu Mpofu
Chat, Email & SMS Team Manager