Useless Faults service section

On Monday I reported my business phone faulty... TELKOM LINE FAULT.... it is now Thursday afternoon and have heard nothing ZIP ZERO for any service person. The wonderful message in an sms told me to quote: 'Telkom will endeavour to resolve the problem ASAP.\ Wow four days is fantastic service!!!!! I wish to remind Telkom WE PAY FOR A NON EXISTENT SERVICE. Business in this entire country is bad do we need to loose business as well because Telkom service is bad? Then to crown it all.... Today Thursday...all numbers to report faults do not work how's that for brilliant service. And telkom wants me to buy more products from them... oh please."