Useless ****en Call center and so are their agents

It's a shame that I have to even rate a star. Service from Telkom Customer care is the most useless ever. They may have catchy deals or offers but that is literally the only thing Telkom is good at. I have been on hold for over 10 minutes. Apparently when I request to speak to a team leader they all in a meeting. We all know the drill and how ****en scared they are to speak to clients. How the hell can you put a client on hold for over 10 minutes. I spoke to an agent named Nichole and I called on the 21/02/2020 between 10:40 am and that agent is the most useless agent ever. She even hung up the call on me when I asked for her name and surname and telling me that it is information that she cannot provide me with. What kind of a call center you are guys running. Telkom is a big company. Please stop hiring people because of accent they have at the end of a day they have no clue of what they are doing. I think that call center is in Durban the one I called. How the **** do you keep people employed that hang up calls on clients with problems? How do you vet these people when you hiring? You need to reshuffle to keep people on their toes and out of their comfort zone if this thing of hanging up calls and team leaders refusing to speak to clients because they scared to take what is on the end.