Useless customer service on reported fault

Telkom is full of empty promises. Managers that promises to call you back I've waited 3 days for feedback on a fault I logged a week and a half ago. Managers that drop the calls on clients because they raise their voices out of frustration. I was told by a manager I'll get my line sorted today and yet now was told the tech hasn't even given them an estimated time for repairs. I've phoned your call centre 30 times and not once has a manager bother to call me with feedback. Not once has a technician came out to see the issue that we have already located ourselves. And now I've been told the normal turnaround time for a fault is 14 days? So half a month we have to sit without internet when it's something so simple as a cable that is exposed? I want this sorted out by tomorrow or I will take my business elsewhere as you clearly don't take me serious as a client.