1 reviews | Active since Nov 2012
Useless Customer Service- "just have to wait"
<p>It has now been 4 days that I have not had access to the products I have paid for already on the 13th of April.</p> <p>Following a Hello Peter complaint laid- Management at Telkom have been less helpfull than the call centre agent I dealt with- Telkom have allowed a 3rd party to collect funds on their behalf without customer consent and once funds are collected a customer can sit for up to 14 days AFTER PAYMENT for their service to be reinstated- nevermind the ludacrous timing of the debit orders that they themselves collect and then are unable to reconcile with 14 days. Nomazulu Mpofu, Chat, Email & SMS Team Manager</p>
I'm glad you feel that way Launa- but contacting me and sorting out the issue are 2 different things- I have been contacted once- none of the queries were resolved and still do date have not been - I have been without service for over a week now when my account is ahead in payment- instructed by Telkom to wait for 14 business days- thereafter I am welcome to contact the back office myself to open the line- so ya let them contact me Launa
I'm glad you feel that way Launa- but contacting me and sorting out the issue are 2 different things- I have been contacted once- none of the queries were resolved and still do date have not been - I have been without service for over a week now when my account is ahead in payment- instructed by Telkom to wait for 14 business days- thereafter I am welcome to contact the back office myself to open the line- so ya let them contact me Launa
As I said Launa-- nearly 24 hours have passed-- no contact. They have resigned themselves to the fact that they are actually useless and cannot provide the services that i have paid for timeously. I am awaiting feedback at this stage from ICASA.
As I said Launa-- nearly 24 hours have passed-- no contact. They have resigned themselves to the fact that they are actually useless and cannot provide the services that i have paid for timeously. I am awaiting feedback at this stage from ICASA.