MB
Mathew B

1 reviews | Active since Jun 2016

07 Jun 2016, 12:02

Useless customer service and no resolution

<p>So please explain to me HOW i get told by my ISP that my line has been activated by you guys after almost a month and a half of waiting for you to do YOUR JOBS!!!! I get home try and configure everything so that i can FINALLY MAKE USE OF THE SERVICES I PAY FOR.... just to get told... SORRY.... YOUR LINE IS NOT SYNCING AND IS NOW DOWN..... how can a line be up for 3 hours and then suddenly DOWN!!!!!!!!! NOW I HAVE BEEN TOLD TO WAIT FOR A TECHNICIAN! !!! WHO NOW HAS TO COME TO MY HOUSE.... WHICH MEANS I... YES ME.....HAS TO TAKE TIME OFF WORK FOR YOU TO GET YOUR ACT TOGETHER!!!!! I WANT THIS SORTED OUT NOW!!!!!NOW!!!!!! OR give me the contact number of someone at telkom who actually nows HOW TO DO THEIR JOB AND DO IT PROPERLY.... <br />I would hate to know how you treat your current customers if this is how you treat A NEW ONE

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Replies (1)
Telkom
Telkom's reply07 Jun 2016, 18:12
Official

Hi Matthyb25

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.


We really do apologize for any inconvenience we have cause to you.


Your reference number is: AI***

Regards
Luleka
Telkom Social Media Team