USELESS CUSTOMER SERVICE

I upgraded last month, after struggling to find a store which has stock, I was told the contract that I want was a typing error, so I could not get the contract I wanted. I signed papers for an alternative contract, and asked that NO BUNDLES OR WALLETS be added. I have a tablet with Telkom as well, and they also did not listen with my tablet, having little to no faith in Telkom's accounts department, I called to see what I will be needing to pay, and lo and behold, I now have to pay for bundles I did not ask for. I have been waiting since the 21st to have this sorted. I AM STILL WAITING. I want this matter resolved BEFORE my debit order goes off on the 1st!!!!!! I have been told it will take 3 working days to fix, I have been told 21 working days, and today I have been told +- 9 days. Can someone make up their ****** minds. Please could someone who feels like doing their job contact me and help me resolve this. Telkom's service(well, lack thereof) makes me want to throw myself off a cliff.