Useless contract application

On 18 December I went to the Telkom branch at Lakeside Mall and app**** for an adsl contract. After furnishing copies of my id, bank statement and payslips, and filling out some forms, I was told that the installation would be done within 7 days.

Towards the end of December I phoned to ask when the installation would be made, but the phone was engaged all day, the following day I had the same experience.

At the beginning of January 2021 my mom went to the branch to follow up, she was told at the door that the installers are still on holiday and would resume work on 10 January.

Today (12 January) I went to the branch to follow up and was told that the application had actually not been processed. I was required to fill out the forms from scratch and to submit a copy of my bank statement again.

This is very upsetting as the documents which I had initially submitted at the beginning are no longer useful. What happened to those documents and the forms that I had filled out with my very personal information?

I feel very disrespected and even violated because of the personal, sensitive information that I had submitted for nothing. Over and above that it actually costs money to get a stamped bank statement.

On my way out I saw the lady who had taken my application and my other personal details but earlier when I had asked where she was I was told that she's off work. So Telkom personnel can just ***** up applications and expect clients and potential clients pay for that?