wS
wayne S
1 reviews | Active since Dec 2013
04 Jul 2018, 14:43
Useless contact centre
I logged a billing query on the 18/06/2018 ref number ********** 4. I have followed up on multiple occasions with no success. It seems to be that telkom does not want to get paid but if the query is not followed up then they want to charge a penalty due to the account being paid late. I understand that your business is crumbling due to the incompetence of the business.
Please just sort out my account and supply me with the correct bill.
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Replies (2)
Telkom's replyOfficial
13 Jul 2018, 07:41Good morning wayne
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
Telkom's reply13 Jul 2018, 07:41
Official
Good morning wayne
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
wS
wayne S's updateReviewer Update
16 Jul 2018, 16:37So this was escalated and still no response. Now receiving a new bill I get charged interest because Telkom does not know how to service there customers. What I pathetic company.
wS
wayne S's update16 Jul 2018, 16:37
Reviewer Update
So this was escalated and still no response. Now receiving a new bill I get charged interest because Telkom does not know how to service there customers. What I pathetic company.