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BE
Bartho E

1 reviews | Active since Dec 2012

31 Jan 2017, 10:35

Useless Company - No Service

<p>We have had only Poor service from Telkom. We have not been recieving the speed we are paying for. The technician gets assigned , removed from the job then supprt ticket get closed. Now it gets escalated AGAIN and we have to wait. We are trying to run a company here, but YOU, TELKOM , are costing us money. USELESS! Escalation number 950384</p>

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Replies (4)
Telkom
Telkom's reply01 Feb 2017, 09:25
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

BE
Bartho E's update06 Feb 2017, 10:19
Reviewer Update

Hi Garreth,

Thank you for the reply. I still have extremely poor speed. I spoke to Thando on friday and a Sinazo on Thursday which gave me the reference number 317778, there had been no technician on site nor have I received a call that a technician has been assigned. My first request for assistance was on the 12th of February 2016. Speed still varies between 2.2 Mb down to 7.3Mb down and betwen 0.23 Mb and 0.39Mb up. I need this resolved asap, it is getting out of hand. My fault number is 552CTK230117 and my escalation reference number is 950384 that i got from Mashaba. I have emailed everything to ********** , but all I get is an automated response. Please sort this out.

BE
Bartho E's update09 Feb 2017, 14:52
Reviewer Update

Typical! NO REPLY! NO TECHNICIAN! STILL EXTREMELY SLOW SPEED! RIDICULOUS!

BE
Bartho E's update16 Feb 2017, 17:06
Reviewer Update

Hi Tumelo.....

Thank you for your message, unfortunately my service are still not I am paying for....