1 reviews | Active since Nov 2016

17 Feb 2017, 17:27

Useless company

<p>7 months ago I was sold what I was told was an upgrade but it was a brand new contract. I have been trying to cancel that contract with Telkom since the 14 September. They are absolutely useless! Everyday I phone I am promised that they are working on my case but nothing is ever done!!!!!!!! I have never dealt with such a useless company, their policy is 21 days to cancel a contract but yet I am still waiting!!!!</p>

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Replies (2)
Telkom
Telkom's reply18 Feb 2017, 10:09
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply20 Feb 2017, 11:52
Official

Good day Tracy,

We sincerely apologize for the delay.

We will follow up with our Cancellation Team and revert back to you.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Best regards,